Kiosks are everywhere. Supermarkets, public administration offices, even fast-food places. Clients have no time to lose and love doing things on their own. This is why kiosks are a rising trend all around the world. They have also made their way into the tourism sector.
Kiosks are everywhere. Supermarkets, public administration offices, even fast-food places. Clients have no time to lose and love doing things on their own. This is why kiosks are a rising trend all around the world. They have also made their way into the tourism sector. Almost all airports have them in security controls or at airlines check-in. But these are not the only places where you can find kiosks. They are becoming increasingly popular in hotels. Let’s see what exactly a hotel kiosk is, its benefits, and MYRA’s structure.
A hotel kiosk is an electronic device that allows guests to check in and check out on their own. Its software is designed to make these processes fast and easy. It is usually located in the reception lobby or outside the building for easy access at any point in time.
Its main purpose is self-check-in and self-check-out, but it can also offer the option of purchasing additional services, making modifications, or obtaining more information.
A hotel kiosk can have several benefits for hotels that decide to implement it. Let’s dive into the four main ones.
If your staff doesn’t have to be at the reception dealing with check-in and check-out, they can focus on guests that do need assistance and other tasks. This will improve guest experience, satisfaction, and thus generate more value, and ultimately revenue.
Using a kiosk, guests can check in and get their keys, as well as buy additional services. As they have time to read and think, without the pressure of the receptionist waiting for their answer, they feel more relaxed. This increases the chances of them buying new services.
Hotel receptions tend to be more or less the same, except for decoration. However, having a hotel kiosk is taking a step further. It will give a modern image that it is always very appreciated by all kinds of guests, especially the Millennials.
With a hotel kiosk, guests can self-checkin without having to speak with anyone. They do not have to worry about communication in case they speak a different language. They do not have to feel any pressure. They can also complete the process faster without queueing at the reception desk. Their experience is better since the very first minute. Better guests experience equal higher guests satisfaction.
Now, let’s have a closer look at a hotel kiosk. Obviously, we will take the example of MYRA, which is designed to have the best appearance and be intuitive.
A 1366 x 768 high-resolution screen that delivers an outstanding image. Guests can see each part of the screen easily and navigate with no problem.
It captures and verifies data from electronic identity documents issued globally. Guests can introduce it into the scanner, and be identified right away.
For countries that need facial authentication, MYRA comes with a powerful depth-sensing camera.
It complies with standards such asMasterCard PayPassTM, and Visa PayWaveTM and allows payments through E-wallets and contactless NFC payment methods.
An intelligent card dispenser for push and cart-capture function that issues room keys.
If you think that a hotel kiosk will be a great asset for your property, visit our website to find out more about MYRA. Feel free to contact us for more details.